Support services for Aerospace and Defence customers

Support services for technical publications

Contiem’s Aerospace and Defence team provide full support for all our products as standard. We can also offer you a range of options for consultancy and development services, helping your project stay on track for a successful delivery.

Support for the Eclipse and notus ranges of off-the-shelf products is provided as standard for as long as you hold a valid subscription. This includes full maintenance and software updates.

Additional services can be provided either as an annual contract or as a flexible package of support hours for more short-term support requirements. This can include bespoke development and consultancy services.

You can access support via a dedicated email or telephone service. We log all cases and you will receive a case reference to manage and track your issue. We try to resolve cases initially by reference to our internal knowledge base for the fastest possible outcome. However, where you need further assistance, your case is referred to the most relevant consultant or product developer who will work with you to diagnose and fix the issue. Where the problem might require some additional coding or enhancement, we will always try to provide a short-term workaround to keep you working.

Support can be contacted on:

or via the contact form, below.

Customer testimonials

We are extremely happy with the support we have received from [the Aerospace and Defence team] while we have been having our formatting apps created and fine tuned. In my opinion, your reply and solution turn-round rate is fantastic, better than any support system I have ever had to use. Thanks

BAE Systems

Very professional team! Great communication, polite, willingness to help and explain, going the extra mile when additional understanding is needed. Great product, Great Support.

Lionbridge

Never had an issue to complain. I receive regular newsletters informing me of new services/software, so all is good.

[The Aerospace and Defence team] are very good at understanding and resolving any issues I may have in an acceptable time frame.

Zodiac Seats UK Ltd

(now Safran Seats GB)

Personally I have not experienced any shortfall or road blocks in your services.

So well done & keep on doing a great job.

UTAS

Steve delivered an excellent course, tailored on the fly to our needs which he assimilated very quickly. It was comprehensive to the point where all attendees felt confident in the Applications’ use after only two days; and having loaded both the current and archive datasets without encountering any issues, proven also a welcome robustness and intuitive interface. The user guide is also very easy to use and relevant.

Appreciate your ongoing help in assuring we are able now, to deliver to our customers.

Technical Publications’ Manager, Aerospace Industry

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Fill in the form below with a brief message about your requirement and one of our team will be in touch to help.