Support services for technical publications
Mekon provides a full support service for all their products as standard and can provide a range of options for their consultancy and development services. Support can be provided either as an annual contract or as a flexible package of support hours for more short-term support requirements.
Support for the Eclipse range of off-the-shelf products is provided as standard for the first twelve months and includes free updates to the products for as long the customer holds a valid support contract.
Support is accessed via a dedicated email and phone service with all calls being logged and tracked. Where issues can’t be resolved by reference to our internal knowledge base, the calls are referred to our team of consultants and developers who will work with the customer to diagnose and fix the issue or to provide a short-term workaround to keep the customer working.
Support can be contacted on:
or via the contact us page
Very professional team! Great communication, polite, willingness to help and explain, going the extra mile when additional understanding is needed. Great product, Great Support.
Never had an issue to complain. I receive regular newsletters informing me of new services/software, so all is good.
Mekon are very good at understanding and resolving any issues I may have in an acceptable time frame.
Zodiac Seats UK Ltd
(now Safran Seats GB)
Personally I have not experienced any shortfall or road blocks in your services.
So well done & keep on doing a great job.
Steve delivered an excellent course, tailored on the fly to our needs which he assimilated very quickly. It was comprehensive to the point where all attendees felt confident in the Applications’ use after only two days; and having loaded both the current and archive datasets without encountering any issues, proven also a welcome robustness and intuitive interface. The user guide is also very easy to use and relevant.
Appreciate your ongoing help in assuring we are able now, to deliver to our customers.